At All Clear, we believe that our people are our greatest strength. We bring together a variety of skills, experiences, and perspectives to foster innovation and growth.

Job Summary

Christchurch | Full-time | Salary-based

Are you a natural leader who thrives on building high-performing teams and delivering exceptional client experiences?

We’re looking for a motivated individual to lead and inspire our Client Services team. In this role, you’ll drive engagement, strengthen team performance, and ensure operational requirements are consistently met whilst delivering outstanding service.

You’ll play a key part in shaping the client experience and supporting your team to succeed. If you’re proactive, organised, and passionate about leading people to deliver their best work, this is your opportunity to make a real impact.

About All Clear

We are an organization that thrives on innovation and growth. Our business provides a range of property and scientific services to Property Management firms, Real Estate professionals, social and community housing providers, Property developers, and more across most of New Zealand. 

About the Role
We are looking for a Client Services Manager to lead our Christchurch-based team. You will use skills like management, operational insights, and the ability to create strong client relationships, promoting success in businesses.

As a company that believes that team culture is critical, we need someone who can be a positive contributor to our All Clear team. We are looking for someone self-motivated, who has great time management, a positive attitude, and a strong work ethic.

Key Responsibilities Include

• Lead and support the Client Services team to ensure engagement, productivity, and deliver simply outstanding service.

• Oversee training, workflow, scheduling, and office-based operations.

• Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

• Support and monitor field team performance, escalating issues when needed.

• Ensure operations run smoothly, efficiently, and in line with business goals.

• Travel occasionally between Christchurch, Auckland, or other NZ locations as required. 

Requirements:

• You must be a New Zealand citizen or hold a valid work visa

• Previous management experience

• Professional English language proficiency

• Strong people skills

• Previous experience in customer service, ideally within a services business

• Strong Computer Literacy

• A clean, current, and Full New Zealand driver's license.

• A high ability to follow and understand instructions

Bonus Skills

• Have some knowledge of the Healthy Home and Smoke Alarm regulations

• Have a good knowledge of New Zealand geography, with a particular emphasis on our two biggest markets- Auckland and Canterbury.

Why Join Us?

• We are looking for an immediate start

• A company that values team culture and collaboration

• Plenty of opportunity to develop your skills in a growing national business

• Ability to travel around New Zealand for work